Susan Simpkins

Patient Care Coordinator

Susan Simpkins brings her experience in banking to her role as Patient Care Coordinator, where she focuses on delivering excellent service to both patients and her team. After relocating from Virginia in 2011, Susan joined the hearing healthcare field as a way to stay active and engaged during retirement.

She takes pride in creating a warm and welcoming experience for everyone who visits the office, always greeting patients with a smile and treating them as she would like to be treated herself.

Outside of work, Susan devotes much of her time to her family.

Elderly woman with short curly white hair and glasses, professional headshot
Our Office Locations

Sebring Lake Placid Medical Hearing

Hearing loss can sneak up on you, making everyday moments harder to enjoy. You might find yourself struggling to follow conversations, shying away from group conversations, feeling tired from the effort of listening, or missing out on the sounds that bring joy to your life. Let our experienced hearing instrument specialist in Sebring and Lake Placid, FL help you rediscover clearer hearing and reconnect with the people and moments that matter most.

Sebring, FL

Monday – Friday, 9:00 AM – 5:00 PM

By Appointment Only

Our Staff at Sebring, FL

Lake Placid, FL

Monday – Friday, 9:00 AM – 5:00 PM

By Appointment Only

Our Staff at Lake Placid, FL

Audiology Services

in Sebring, FL and Lake Placid, FL

Hearing Evaluations

At Florida Medical Hearing, we provide complete hearing evaluations to get a clear picture of your hearing health. These tests identify the type and level of hearing loss you may have, allowing us to recommend personalized solutions that match your needs and lifestyle.

Sensorineural hearing loss is the most common type of permanent hearing loss and is often linked to aging, noise exposure, or inner ear damage. Our experienced hearing instrument specialist will perform a detailed evaluation to measure the type and degree of loss and guide you toward the best treatment options.

From selecting the right hearing aid to providing expert fittings, cleaning, and repairs, we support you every step of the way. Our goal is to make sure you enjoy clear, comfortable sound wherever life takes you.

A proper fit is essential for getting the most out of your hearing aids. Our hearing instrument specialist ensures your devices are adjusted for your hearing loss, comfort, and lifestyle—so you can experience the best results possible.

If your hearing aids aren’t performing as they should, we’re here to help. We provide fast, dependable cleaning and repair services to keep your devices working at their best.

Audiologist conducting hearing test while patient wears headphones in booth

Hearing Aids & Hearing Protection

in Sebring, FL and Lake Placid, FL

Silver hearing aids in Widex charging dock with color sample swatches
Hearing Aids

We offer a wide selection of advanced hearing aids from trusted brands like Phonak, Oticon, ReSound, Unitron, Widex, Starkey, and Signia. Together, we’ll find the right solution that matches your hearing needs, lifestyle, and budget.

Keep your hearing aids performing at their best with our full range of batteries, cleaning tools, drying kits, and more. We make caring for your devices simple and stress-free.

Whether you’re a musician, swimmer, or work around loud sounds, we provide custom-fit earplugs designed for comfort and effective protection. Our hearing instrument specialist will ensure your plugs fit securely and give you the protection you need.

If you have trouble hearing on the phone, in noisy places, or while watching TV, assistive listening devices (ALDs) can help. We offer solutions like CapTel® and CaptionCall® phones, which display real-time captions to make conversations easier. Whether at home, at work, or on the go, ALDs give you more confidence in daily communication.

Supported Hearing Aid Brands

What Our Patients Are Saying

Real Reviews & Testimonials